DynamiCare Secure Mail is deployed as a managed service where inbound and outbound mail is routed through our redundant infrastructure for inbound and outbound anti-spam, anti-virus, phishing and identity theft protection, directory harvesting and denial of service protection. All email threats will be removed outside of your infrastructure, restoring bandwidth and confidence in email!
Sure, just go to DynamiCare Secure Mail Portal log in with your current credentials, go to the User Options tab at the top, choose Password from the bottom of the drop down menu. Enter your current password, enter the password you want to change it to and click Confirm. We also have a short video tutorial on this subject on our YouTube channel here.
When you receive the quarantine emails, open them up and review each message that is currently in quarantine. If you see one that should be allowed through click on one of the Action items on the far right. If you click on the "Release" link, it will allow that email to come through, but it may be quarantined again. This will allow you to see if it is a legitimate email that you want to allow. If you click on the "& Allow" link, this will allow the sender to send emails and bypass the quarantine altogether. We also have a short video tutorial on this subject on our YouTube channel here.
Go to DynamiCare Secure Mail Portal log in with your current credentials, go to the User Option tab at the top. Choose either "Allow List" or "Block List" from the drop down menu. Click on the "Click here to add a new entry" button to add a new email address to that list.
Go to DynamiCare Secure Mail log in with your current credentials. On the right, click on the "View My Quarantined Messages" link. This will take you to a page of all the emails currently quarantined for your account. From here you can release and/or allow, delete, or delete and block multiple senders and their domains. Be very careful on this page as you could allow a spam message through or block a legitimate email sender.
The DynamiCare Secure Mail Control Panel is a quick way to see how this particular email has been scored by our system. You can also block the sender or their domain if desired. As always, be cautious about your allow and block choices.
The DynamiCare Secure Mail system automatically pulls in your email aliases from your Exchange system.
Yes, you can add aliases to your email account without having to go into your Exchange server and add them there. To add an alias, go to the DynamiCare Secure Mail Portal log in with your current credentials, go to the User Options tab at the top, choose Addresses from the drop down menu. From there, you can see all your existing aliases. If you want to add a new one, go to the User Options tab at the top, hover over Addresses from the drop down menu and choose "Add New Alias" from the menu that pops out to the right. Note: you can only add aliases for domains that your company has associated with it.
Yes, DynamiCare Secure Mail has the ability to handle multiple domains per client.
Its easy to manage your organization's users using DynamiCare Secure Mail! Once your role on the DynamiCare Secure Mail site is changed to that of an Enterprise Administrator, you will notice new links for management purposes.
If you see an email in the inbound list, you know that it was received by the DynamiCare Secure Mail system and forwarded on to your Exchange server. These management tasks will help you manage the day to day email problems that your organization's users may run into. As always, if you ever have any problems, or simply want Dynamic to take care of the issue, just call or email and we will take care of it!
The DynamiCare Secure Mail Quarantine Report is fully customizable based upon your organization’s needs. DynamiCare Secure Mail already sends your report on a daily basis, but it also has the ability to send your report at the top of every hour of the day Or you could have the report sent once every 4 hours, however you prefer.
If you wish to receive your quarantine report at a different time or frequency, let us know at firstname.lastname@example.org. Put DSM Quarantine Report Change in your subject line.